Refund & Return Policy Overview

At zllkl, customer satisfaction is a top priority, and the company offers a comprehensive refund and return policy to ensure customers are satisfied with their purchases. Here's a breakdown of the key points:

Return Conditions:

  1. Time Limit: Returns are accepted within 15 days of receiving the order, except for custom-made clothing.
  2. Authorization: Customers must contact the customer service team to request a return authorization before initiating the return process.

Return Process: 3. Packaging: Items must be securely packed in their original packaging, including all documentation, tags, or accessories.

  1. Shipping: Customers are responsible for shipping the item back using a trackable shipping method.
  2. Refund Processing: Upon receiving the returned item and confirming its original condition, a refund is issued to the original payment method within 3-5 business days.

Additional Notes: 6. Non-refundable Fees: Original shipping fees are non-refundable.

  1. Return Address: Customers must contact the company to obtain the correct return address as the address on the package is not the return address.
  2. Return Criteria: Items must be unworn, unwashed, and in new condition with original tags and hygienic liners attached.
  3. Return Authorization: Items returned without authorization will not be accepted.
  4. Promotional Gifts: Any promotional gifts received must be included with the returned items.
  5. Non-Returnable Items: Items with broken hygiene seals, non-returnable marks, and free gifts cannot be returned.

Order Cancellation: 12. Cancellation Window: Orders can be fully refunded if canceled within 24 hours of purchase.

  1. Cancellation Fee: A 10% cancellation fee applies to orders canceled after 48 hours but before shipment. Orders cannot be canceled once they have been shipped.

Refund Process: 14. Processing Time: Returns are processed within 3-5 days upon receipt of the package.

  1. Refund Method: Refunds are issued to the original payment account and cannot be returned to alternate cards or different forms of payment.

Customer Support: 16. Follow-up: If a refund is not received, customers are advised to check their account or contact their bank. If further assistance is needed, customers can contact customer support for prompt assistance.

Overall, the refund and return policy provides clear guidelines and instructions for customers, ensuring a smooth and hassle-free return experience.

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